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How interbos Handles Your Personal Information

When you open an account with interbos, we collect only what we need to keep your account running and your transactions secure — from your registration details to the e-wallet you use for DANA, OVO, or GoPay deposits.

DANA, OVO, GoPay transaction data handled securelyAccount data stored with encryptionYour right to access and correct your dataNo sale of personal information to third partiesAvailable where local law and eligible regions permit
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interbos How interbos Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data protection at interbos is built around the principle that your account information belongs to you. We apply SSL encryption across all data in transit, and account credentials are stored using one-way hashing — meaning our own team cannot read your password. Session tokens expire automatically after a period of inactivity, and any login from an unrecognised device triggers a verification step to confirm it is you. These controls apply equally whether you access the platform from a desktop browser in Bekasi or a mobile device on the go.

SSL Encryption in Transit

All data moving between your device and our servers — including DANA, OVO, and GoPay transaction references — travels over SSL-encrypted connections. This applies to login, deposit confirmation, and any account update you submit from mobile or desktop.

Cookie Usage and Control

We use session cookies to keep you logged in and functional cookies to remember your account preferences. Analytics cookies help us understand how the platform is used.

Account Security Verification

When a login attempt comes from a device or location we do not recognise, we require an additional verification step before granting access.

Data Retention Policy

We keep account data for as long as your account is active and for a further period required by applicable financial regulations. Transaction records tied to DANA, OVO, and GoPay deposits are retained to support dispute resolution and regulatory compliance.

Your Right to Access and Correct

You have the right to request a copy of all personal data we hold about you, ask us to correct inaccurate information, or request deletion where no legal retention obligation applies.

Third-Party Data Sharing Limits

We do not sell, rent, or trade your personal data. Sharing is limited to payment processors handling DANA, OVO, GoPay transactions; identity verification partners where required by local law; and our infrastructure providers, all of whom are bound by data…

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold, request a correction, or ask us to delete your account information, our support team handles these requests directly. You can reach us through live chat on the platform, by email, or through our in-app support channel — we aim to respond to data requests within a reasonable timeframe. For requests involving payment data linked to DANA, OVO, or GoPay transactions, please have your account details ready so we can verify your identity before making any changes.

Live Chat Support Access live chat directly from your account dashboard. Our support team can handle data access requests, account verification queries, and wallet-related concerns. Have your registered phone number or email ready when you start the conversation.
Email Data Requests Send detailed data requests — including deletion, correction, or full export of your account information — to our support email address. We process these in the order received and confirm receipt within one business day where possible.
In-App Account Help From your account settings page, you can update contact details, manage notification preferences, and submit a formal data inquiry. The in-app path is the fastest route for straightforward corrections like an outdated phone number or email address.

Common Questions About Your Privacy on interbos

These are the data and privacy questions we hear most often from account holders. If your question is not covered here, our support team can handle more specific requests through live chat or email.

We collect your name, email address, phone number, and the credentials you set during registration. When you add a payment method, we record the transaction reference from DANA, OVO, or GoPay — not your full wallet PIN. Device data like your IP address and browser type is also logged automatically for security purposes.

We store the transaction reference and wallet identifier needed to match your deposit to your account. We do not store your e-wallet PIN, password, or full account number. Payment data is handled by our payment processor partners under strict data processing terms.

Account data is kept for as long as your account remains active. After account closure, we retain certain records — including transaction history linked to DANA, OVO, and GoPay deposits — for the period required by applicable financial regulations. Data no longer subject to a retention obligation is deleted or anonymised.

Yes. Submit a data access request through live chat or email. We will verify your identity first — using your registered phone number or email — then provide a summary of the personal data we hold. This covers registration details, session records, and payment transaction references tied to your account.

Contact our support team via live chat or email with your correction or deletion request. For corrections, we update the information once we have verified it is inaccurate. For deletion, we action it where no legal retention obligation applies — some transaction records must be kept to meet financial reporting requirements.

We share data only with payment processors (for DANA, OVO, GoPay transactions), identity verification partners where required by local law, and technical infrastructure providers who process data on our behalf. All third parties are bound by data processing agreements. We do not sell or share your data for marketing purposes.

We use session cookies to maintain your login, functional cookies to remember your account preferences, and analytics cookies to understand how the platform is used. You can adjust or disable cookies through your browser settings. Disabling functional cookies may affect how your account session behaves on the platform.

Any login attempt from a device or network we do not recognise triggers an additional verification step before access is granted. This is designed to protect your account even if your password has been exposed elsewhere. You will receive a notification on your registered contact details when this happens.

Yes. SSL encryption covers all data in transit whether you are on a mobile browser or accessing the platform through the app. Session tokens expire after inactivity to reduce exposure if you leave the app open on a shared device. Account credential storage uses one-way hashing on our servers regardless of how you connect.

All services and data handling are subject to applicable local law. Availability depends on local law and eligible regions in Indonesia. If you have a question about how local data protection rules apply to your account, our support team can direct you to the relevant section of our full policy documentation.

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